Refund policy
New Items
We have a 10-day return policy, which means you have 10 days after receiving your item to request a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@liberatedroots.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once a return label is issued, items must be shipped within 2 business days. Shipping costs are non-refundable, and the cost of return shipping will be deducted from the refund amount. Items sent back to us without first requesting a return or not returned within the above-referenced time window will not be accepted.
**Exceptions / non-returnable items**
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), unless due to manufacturing and/or design flaw.
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Vintage/Resale Items
We take great care to ensure that all of our items are meticulously described and accurately measured. We strive to give you all the information you need to make a confident purchase. If you have any doubts or concern about an item's fit or condition, please contact us prior to your purchase and we will happily answer any questions you may have.
Vintage clothing varies in size scales. Please be sure to view the size and dimension info and check your own measurements to ensure an item's proper fit prior to ordering.
All of our vintage items are sold "as-is." Any flaws will be carefully noted in the item's description. Due to the sometimes-delicate nature of vintage clothing, Liberated Roots Collection does not assume responsibility for any damage that may occur during wear or washing.
We are happy to answer any and all inquiries prior to purchase to avoid any disappointment or confusion, and to ensure your satisfaction. Our products are photographed with the intent to show you the item's true colors and condition. We go to great lengths to accurately depict these items but cannot control or be held responsible for color variations between computer monitors.
If you are unhappy or change your mind about your purchase, we are happy to return or exchange the item as long as the item is unworn with tags.
Please notify us at help@liberatedroots.com within 48 hours of receiving your package and let us know whether you would like to return or exchange your item. Once acknowledged, your item must be sent back to Liberated Roots Collection within two business days in its original condition and with any tags intact. Shipping costs will not be refunded. The buyer assumes responsibility for all return shipping fees. Liberated Roots Collection is not responsible for any items lost, stolen or damaged during transit. We highly recommend that your returned package is insured and has proper tracking.
Again, should there be any question, please ask, and we will be happy to provide any additional information or pictures to help make your purchase a pleasant one!
You can always contact us for any questions at sales@liberatedrootscollection.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.