Refund policy

New Items

We have a 3-day return policy, which means you have 3 days after purchase or delivery of your item to request a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligible items purchased in store may be returned during regular store hours. Online orders may be made by contacting us at liberatedroots@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once a return label is issued, items must be shipped within 2 business days. Shipping costs are non-refundable, and the cost of return shipping will be deducted from the refund amount. Items sent back to us without first requesting a return or not returned within the above-referenced time window will not be accepted. 

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), unless due to manufacturing and/or design flaw.

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Vintage/Resale Items

Vintage/Resale items are final purchase with no returns.

Sale Items and Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.